A few years ago, to support a friend who was preparing for his wedding, we donated some printing items he needed. A few days later, when he reached out for more items, we submitted an invoice, expecting that he would patronise us. To my surprise, he went somewhere else because their price was just 50 Naira cheaper. I was pained, but it didn’t take long to realise that his loyalty was questionable. A few days ago, we needed to buy a large quantity of paper for our work. As usual, we contacted Mr Okey , our main supplier, as well as other vendors to compare prices. This time, Mr Okey was more expensive. My colleagues then requested approval to buy from the cheaper supplier. They also mentioned that it would be wise to have more options in situations like this. I said, “No way.” I instructed them to return to Mr Okey and give him the price we got from the cheaper vendor. If he matched it, good. If he refused, we would know we tried. As expected, he matched the price and we bought from hi...
𝗔𝗥𝗘 𝗬𝗢𝗨 𝗧𝗥𝗨𝗟𝗬 𝗩𝗔𝗟𝗨𝗔𝗕𝗟𝗘 𝗔𝗧 𝗪𝗢𝗥𝗞? 𝗔 𝗦𝗜𝗠𝗣𝗟𝗘 𝗦𝗘𝗟𝗙-𝗔𝗦𝗦𝗘𝗦𝗦𝗠𝗘𝗡𝗧 𝗬𝗢𝗨 𝗡𝗘𝗘𝗗 𝗧𝗛𝗜𝗦 𝗪𝗘𝗘𝗞 When William submitted his resignation letter to leave Jewel Publishers , I immediately invited him to my office to understand his decision. His reasons were straightforward; 𝐚 𝐡𝐞𝐚𝐯𝐲 𝐰𝐨𝐫𝐤𝐥𝐨𝐚𝐝 𝐚𝐧𝐝 𝐥𝐨𝐰 𝐩𝐚𝐲. After a brief conversation, he assured me that an increase in salary would keep him from leaving. I told him to give me a moment to consult a few colleagues and, without much delay, we were able to adjust his salary upward. He stayed. A few weeks later, John also tendered his resignation. This time, I simply delegated Stanley to conduct an exit interview , not because I wanted John to remain, but because I wanted to understand if there were areas our organisation needed to improve. John was shocked. Shocked that no one tried to negotiate with him , shocked that we didn’t counter-offer , and even more shocked when we asked him f...